Time-critical incident reporting for cold chain and construction.
Incidents were reported late, without evidence, and often missed the people who needed to see them. We built a mobile-first Incident Reporting Application that captures data on-site, attaches real evidence, and escalates automatically — so nothing sits waiting in an inbox.
From incident capture to resolution, in one system.
Reports that arrived too late
to matter.
Cold Solutions Services runs cold chain logistics and construction sites where an incident needs to be seen immediately — not whenever someone gets round to writing it up. Reports were often delayed, arrived with no photos or supporting evidence, and did not reliably reach the right supervisor in time to act.
There was no single system built for the pace the work actually moves at. The gap was never a lack of process — it was that the process depended on someone remembering to follow it, on paper or after the fact, with no automatic way to escalate or track what happened next.
Five pillars behind the platform.
We designed and built the Incident Reporting Application as a modular data product, tailored to how incidents actually happen on a cold chain or construction site — not a generic ticketing tool with a new coat of paint. Five pillars carry the platform.
Mobile-first access
Field teams log incidents on-site, from a phone, the moment something happens — not from memory back at a desk hours or days later.
Integrated media uploads
Every report can carry photos, video and documents, so the person reviewing it sees real evidence, not just a written description after the fact.
Automated escalation
Incidents route through predefined workflows straight to the right supervisor or stakeholder, with clear deadlines — nothing waits in an inbox for someone to notice it.
Data & analytics
Role-based dashboards give each stakeholder the view they actually need — open incidents, trends, compliance status and resolution times, live.
Secure infrastructure
Built on enterprise-grade cloud architecture from day one, so the system holds up to the same standard as the sites it is protecting.
What changed on site.
Built for the pace
of the work.
The Incident Reporting Application is now how Cold Solutions Services tracks and responds to operational issues across its sites — replacing delayed, evidence-light reports with something built for how incidents actually happen.
It was built to keep going. Modular and secure by design, so new sites, workflows and reporting needs slot in without unpicking what is already there.
Incidents logged on-site, not after the fact
Every report backed by real photo and video evidence
Automatic escalation to the right supervisor, every time
Role-based dashboards for tracking trends and compliance
Faster follow-up and resolution across sites
One system covering both cold chain and construction operations
Three versions in, and still evolving.
Version 1
February 2023 – August 2023
Version 2
October 2023 – February 2024
UI/UX improvements & redesign
July 2025
Ongoing enhancements
Currently in progress
What the platform is built with.
A deliberately unexciting stack — chosen because it holds up in production, not because it was new.
Microsoft Azure
Python
FastAPI
MS SQL
Databricks
React.jsWe needed an extremely quick turn-around for our brand, logo and website for Cold Solutions East Africa which High Digital delivered efficiently whilst also maintaining a high standard of work.
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Questions, answered straight.
Have an outcome in mind?
We'll help you
ship it.
- You're building a data product and need a team that can deliver.
- You want to get AI-ready — pragmatically, not theoretically.
- Your reporting is a mess and you need a real platform underneath it.